FAQ
How can I place an order?
Browse the shop or a category, open a product, choose the available options (such as size or color), and add it to your cart. When you are ready, continue to checkout and follow the payment steps.
Which payment methods can I use?
The payment options available for your order are shown at checkout. These may include payment by card and PayPal.
Where can I see shipping options and costs?
Enter your delivery address at checkout to see the shipping methods and costs available for your order. Availability can vary by destination and product.
How long will delivery take?
Estimated delivery information is shown during checkout when available. After your order is placed, watch your email for order status updates.
How do I choose a size or color?
Open the product page and review the options displayed there. Select the size, color, or other available variation before adding the item to your cart. If a choice is not shown, it is not currently available for that product.
What is your return or exchange policy?
Please read the Returns and Exchanges policy page for eligibility, time limits, and instructions. If you have a question about a specific item, contact info@sphoox.com before placing your order.
How can I check my order status?
We will send order updates to the email address used at checkout. Please also check your spam or promotions folder. If you still need help, contact info@sphoox.com and include your order number.
How can I contact Sphoox?
For help with a product or an existing order, email info@sphoox.com. Please include your order number if your question is about an order.
